By industry
AI Transformation for Home Services Companies
Home services companies lose money in two places: the gap between a lead arriving and someone calling it back, and the gap between finishing a job and sending the invoice.
Both gaps are held open by people who can only close them while they are sitting at a desk. That is why hiring never quite fixes it. There is always an evening, or a week when three jobs run long.
Where the money goes
| Operation | What it costs you now |
|---|---|
| Speed to lead | Four hours on average, overnight leads waiting until morning |
| Dispatch | A coordinator on the board from open to close |
| Quoting and estimates | Site visits and pricing judgment held by two people |
| Invoicing | Invoices going out the week after the job closes |
| Review and follow-up | Done when someone remembers, which is rarely |
What changed after we built it
| Measure | Before | After |
|---|---|---|
| Time to first callback | About 4 hours, overnight leads until morning | 4 minutes, including nights and weekends |
| Close rate on inbound | 19% | 28% |
| Dispatch coordination | One person on the board all day | Assigned and tracked without them |
| Invoice sent | The week after the job closed | The day the job is marked complete |
Every row above comes from one build in one company, linked at the foot of this page. It is not an average. Your numbers will land somewhere else, which is the reason the assessment comes first.
Speed to lead is the number that moves first
The first company to call back usually wins. A lead answered in four minutes and the same lead answered after lunch are not the same lead by the time you reach it.
Most companies at this size answer inbound in about four hours, and anything arriving after five in the afternoon sits until the next morning. That is not a discipline problem. It is that the people who could answer are on jobs.
One home services company we worked with went from four hours to four minutes on time-to-lead. Close rate went from 19% to 28%. Nothing about their sales pitch changed.
The dispatch board is a full-time job that should not be
Zones, skills, who is free, which job ran long, which customer will complain if you move them. A coordinator holds all of that in their head from open to close, and the day falls apart when they are sick.
Train a system on your zones and on how you have actually handled collisions in the past, and it assigns and tracks the work itself. In one field service company that took the coordinator off the board entirely.
Cash sits in the invoicing gap
The job closes on Tuesday. The invoice goes out the following Monday, sometimes later. Over a year that is roughly a week of your revenue sitting in a customer's account instead of buying next month's advertising.
When the job is marked complete, the invoice can go out that day, built from your items and your terms. That is one of the cheaper systems to build and one of the fastest to show up in the bank.
What we would look at in your business
The assessment covers the whole company, not just the parts you flagged. In home services it usually surfaces the same shortlist in a different order.
- How long a lead waits, measured rather than estimated, including nights and weekends
- How many quotes go out per week and how many go stale before they land
- How much of the dispatch decision is judgment and how much is rule
- Where the invoice actually stops between job completion and sending
- Which of the recurring questions your office manager answers could be answered without them
You get this in writing: each operation, whether it can be automated, and what it is worth if it is. You can build from that list with or without us.
What this industry asks first
Will customers know they are talking to a system?
For qualification and booking, the system is trained on how your team actually speaks and it hands off to a person the moment something falls outside its rules. Being deceptive about it tends to cost more than it saves.
We already use a field service platform. Does that change anything?
It helps. A platform that already holds your jobs and your customer history is what the system reads from and writes back to, and that shortens the build.
What is the smallest useful project?
Speed to lead, or same-day invoicing. Both are narrow, and both move a number you already look at every week.
What this looked like when we did it
What people here weigh us against
Find out what your most expensive operation is
The assessment covers every operation in the company, not only the one you would name. You get it in writing, and you can build from it with or without us.