FAQ
Frequently Asked Questions
The questions that come up on nearly every call. Same answers we give on the call, including the ones that cost us the work.
Everything, answered
Why will AI scale my business?
Because it moves money faster. Quotes go out the same day instead of Thursday. You invoice when the job ships, not the week after. That is weeks of cash back in the account, and that cash buys next month's ads. Fewer things get dropped along the way, so fewer customers leave. And the pile that lands on your desk every morning stops landing there. That is the part most owners underestimate.
What is Eleven Cloud and who is it for?
We find the operation that costs you the most and replace it with AI. It fits companies around $3M to $10M best, where the owner is still in every decision and hiring has stopped helping. Below that it is usually a people problem, and there is a shorter version of this for you. Above it there is normally someone inside who should own this, and the work looks different: governance, data residency, and getting one operation out of pilot and into production.
What do you actually build?
Whatever the assessment finds. Last time it was the thing answering customers. Before that, quoting. It has been invoicing, dispatch, onboarding. You will not get a product recommendation on the first call, because we do not have one yet.
Do you train this on our business?
Yes, on your data and your rules, not on a generic prompt. Then we sit with whoever will run it until they can run it without us.
What AI transformations have you done so far?
Ten, live in real companies. Four of them are above. The other six: Overdue invoices chased without a person sitting on the file. Inbound scored so sales only talks to people who fit. Jobs assigned and tracked without a coordinator on the board all day. The floor pulls the SOP instead of asking the owner. Applicants scored against the role before a manager sees them. The invoice goes out the day the job closes, not the week after.
Who owns what you build?
You do. Everything lives in your accounts, on your billing, from the first week. If you stop working with us, nothing stops working.
What data do you need from us?
History of the work being done: past quotes, sent replies, job records, exports from whatever system holds them. It does not need to be tidy, and it does not need to be structured. The pattern is in the history whether or not anyone wrote the rules down.
Can our data stay in our own infrastructure?
Yes. If patient records or anything else under a regulator cannot leave your systems, that is a design constraint and the build happens inside your infrastructure.
How long does it take?
Weeks. The assessment is measured in days. Data preparation and build are the bulk of it, and training overlaps the end of the build rather than following it. Anything quoted in quarters is either much wider in scope than it needs to be or is not really a build.
What happens if the system gets something wrong?
Escalation rules are written before anything is built: what it must never decide alone, what happens when it is unsure, and the value ceiling on anything with money attached. Outputs are logged so the failure mode is visible rather than quiet.
Do people lose their jobs?
That is not what we have seen. At $3M to $10M there is almost always more work than people, so whoever was answering the same forty questions ends up on the work that had been waiting. If you are buying this to cut headcount, say so on the call. It changes what we would build.
Do you work with tools we already have?
Yes, and we prefer to. If Zapier, Make, or your field service platform already carries part of the work reliably, ripping it out is a bill with nothing on the other side of it.
Is there a retainer afterwards?
Not as the default. The engagement is designed to end with your own person running the system. If a second operation is worth replacing, that is a second project with its own scope.
What if the assessment says we do not need you?
Then that is what it says, and you keep the written list either way. We would rather lose a project than sell a build a cheap tool covers.
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Find out what your most expensive operation is
The assessment covers every operation in the company, not only the one you would name. You get it in writing, and you can build from it with or without us.