Projects
Our Latest Projects
Ten systems we have put live. Each one is written up with the operation it replaced, what it learned from, and the line it does not cross.
Clients are named by what they do rather than by name. Most of this work sits inside an operation an owner would rather not advertise.
Customer support · Manufacturer
Customer support system
Three people on the same inbox
3 people
Inbox load the system carries
Hours to minutes
Time to first reply
Sales · Home services company
Speed-to-lead system
Inbound sitting for four hours
4h to 4min
Time to first callback
19% to 28%
Close rate on inbound
Quoting · B2B distributor
Quoting system
Two days to send an estimate
2 days to 4h
Estimate turnaround
Onboarding · Professional services firm
Client onboarding system
Three days before delivery starts
3 days to 40min
New client setup
Same week
Delivery starts, instead of the next
Collections · Wholesaler
Collections system
Cash stuck in 60- and 90-day
12 days
Sooner the cash lands
Intake · Multi-location clinic group
Lead qualification system
The wrong appointments in the book
Every inquiry
Scored before it reaches sales
Dispatch · Field services company
Job dispatch system
One person on the board all day
1 person
Taken off the dispatch board
Knowledge · Production company
Floor knowledge system
Forty questions a week to the owner
40 a week
Questions off the owner's desk
Hiring · Operations business, 80 people
Hiring screen system
Screening as a manager's second job
Over 50%
Fewer first-pass screening hours
Invoicing · Contractor
Same-day invoicing system
Invoicing the week after the work
Same day
Invoice out, instead of the next week
Each number belongs to the build it sits under. Where a build produced one number, the card carries one. We have not added a second to make the row look fuller.
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By company size
Find out what your most expensive operation is
The assessment covers every operation in the company, not only the one you would name. You get it in writing, and you can build from it with or without us.